What do they do?

A cinema manager’s job is to ensure that the guests get the best  hospitality ranging from ease of ticket booking, cordial reception at security to snacks and drinks and a comfortable environment. 

Managers have to supervise technical and customer services staff, including those looking after core operations such as frontline staff, housekeeping and security, supporting team (for projection, IT, maintenance, accounts, marketing and liaisoning). They are also responsible for realising revenue, achieving maximum profitability for their companies with the budgets they are given.

Skills Needed

• Should be a leader and team player. S/he is required to lead various teams and customer services staff
• Should be a fast thinker and an able decision-maker
• Should have a flair for handling communications and responding properly to customer queries
• Should have ability to handle difficult situations & offer timely   troubleshooting
• Should have a flair for analysing figures and forecast sales and budget
• Should have good knowledge of food and beverages
• Should have sound technical knowledge 

How do I get there?

Having a degree/diploma in hotel management is always desirable. Another option would be to do a professional course in retail management/operations. Good experience in the cinema industry or retail/hospitality industry with good managerial and team leading skills is desirable. At the entry level, fresh hotel management graduates are preferred. Individuals with prior experience of working in organised retail are also preferred. Thereafter, your growth would depend on your performance, leadership skills and ambitions. This industry is full of success stories of individuals who have joined this industry at the entry/mid level and risen to the positions of department heads and CEOs. Right attitude, flair for learning, education and good performance is all that matters if you want to rise in this industry.